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Allan

Client Success Specialist

Bachelor of Science in Information Technology
2 weeks notice
Work from Home
Mandaue City, Philippines

USD 1520.98*

Total Charge Out Rate (Monthly)

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*Prices are estimates only due to currency fluctuation plus bank charges.

Total Charge Out Rate (Monthly)

USD 1520.98

Show Calculation
Assessment Score
See detail of results
89%

Total Average

English - Common Errors

100%

Data Entry / Attention to Details

90%

Content Moderation / Following Directions

80%

English Idioms

84%
Work Experience
Data Entry Specialist at Site Impact (Go Team)

Mar 2025 - Nov 2025

8 months

Philippines , Cebu

Job Description

• Enter, update, and maintain accurate data in SiteImpact’s databases and systems • Verify data for accuracy, completeness, and consistency • Review, correct, and clean data to ensure high-quality records • Organize digital files and maintain proper documentation • Generate basic reports and summaries as requested • Collaborate with team members to resolve data discrepancies • Follow company data security, privacy, and confidentiality policies • Meet productivity and accuracy standards within assigned deadlines

Reasons for Leaving

Cost Cutting

Insurance Advisor at Telesource

Jan 2024 - Oct 2024

9 months

Job Description

New York, USA (Freelance) ● Contact potential clients through outbound calls to discuss insurance options. ● Understand customers' needs to recommend suitable insurance products (life, health, auto, home, etc.). ● Generate leads and convert them into successful sales. ● Meet and exceed monthly sales targets.

Reasons for Leaving

House was on fire and had no home for 2 weeks.

Business Developement Representative at - Buyer Foresight

Aug 2022 - Oct 2023

1 year 2 months

Job Description

● Conduct research to predict companies most likely to benefit from our client's solutions, engaging senior-level buyers through targeted thought leadership content and events. ● Facilitate productive conversations and networking opportunities across North America, Europe, and Asia Pacific regions to drive business growth and partnerships. ● Collaborate with sales and marketing teams to generate intent-qualified leads through effective data analysis and interpretation.

Reasons for Leaving

Company has cost cutting

Sales Representative, Quality Analyst, Receptionist at Qwest BPO

Aug 2021 - Jun 2022

10 months

Job Description

• Developed strong relationship with key clients by contacting over 300 timeshare holders daily, effectively identifying and qualifying potential leads for timeshare sales timeshare holders to ensure satisfaction and account retention • Conducted comprehensive evaluations of sales calls, assessing the quality of service provided to clients, resulting in an overall improvement of customer satisfaction. • Effectively managed a high volume of inbound calls, accurately assessing the appropriate department for transfer.

Reasons for Leaving

The compensation was not align with the workload.

Real Estate Market Researcher at Smart Apartment Data

May 2020 - May 2021

1 year

Job Description

• Updated leasing partner information including leasing dates, promotions, and amenities resulting in an increase in client satisfaction ratings. • Conducted market research to identify nearby leasing options for clients, resulting increase in client retention rate and decrease in client churn rate

Reasons for Leaving

Due to pandemic

Telemarketing at Demand Science Team, Inc.

May 2019 - Feb 2020

9 months

Job Description

• Initiated outbound calls to diverse business decision makers, resulting in an increase in qualified leads for the sales team. • Utilized a comprehensive pre-qualification process to determine if businesses were suitable candidates. • Crafted and sent informative IT emails to potential clients, effectively engaging with recipients and generating an increase in the conversion rate from leads to successful sales.

Reasons for Leaving

Due to pandemic, no work from home set-up

Customer Service Representative and Inbound Sales Agent at Global Unity BPO, Ilo-ilo

Feb 2018 - Feb 2019

1 year

Job Description

• Managed a high-volume email support queue, resolving customer inquiries per day with a 95% satisfaction rate. • Took ownership of the chat support platform and implemented proactive strategies to increase upselling opportunities, resulting in increase in revenue from upsells. • Provided technical support to clients over the phone, successfully troubleshooting and resolving issues for an average of 50 calls per day.

Reasons for Leaving

floating on a couple of months, account was dissolved

Lottery Sales Agent at Hi-Life Marketing

Apr 2017 - Sep 2017

5 months

Job Description

• Managed sales operations across four countries, including New Zealand, Australia, South Africa, and the UK.Conducted seamless real-time purchases for customers in 4 different countries, ensuring a smooth and convenient lottery ticket buying experience. • Secured the safety of customer credit card information by implementing robust encryption protocols, resulting in zero reported cases of credit card fraud.

Reasons for Leaving

floating on a couple of months, account was dissolved

Customer Service Representative and Sales Specialist at Outbounders

Sep 2015 - Apr 2017

1 year 7 months

Job Description

• Managed real-time support for two high-volume accounts, PrimeTime Shuttle Service and Food Dudes, handling email inquiries and providing chat support to ensure timely and efficient resolution of customer issues. • Achieved a consistently low average handling time of 6 minutes per customer interaction while maintaining a high quality of service, resulting in a 95% customer satisfaction rating. • Consistently met and exceeded daily sales quotas by upselling additional products and services to customers, contributing to an increase in overall revenue. • Managed and executed successful campaigns for Healthcare, Solar, Real Estate, B2B, and B2C industries. Achieved daily quotas consistently by making over 300 calls per day resulting in an increase in appointments set and mortgages closed.

Reasons for Leaving

Look for company with good government-mandated benefits

Telesales Executive at Live2Sell Group of Companies

Nov 2013 - Sep 2015

1 year 10 months

Job Description

• Implemented a targeted outreach strategy that resulted in an increase in interested prospects going back to school. Matched prospects' desired courses to our affiliated schools and universities and successfully transferred qualified cold leads to our third party resulting successful conversion.

Reasons for Leaving

Company filed for bankruptcy

Education

Bachelor of Science in Information Technology

University of the Visayas -

2012 to 2013 (1 year )

Licenses and Certificates

No licenses and certificates added

Other Info

Portfolio

-

Planned leaves

None

Hobbies and interests

Doing DIY stuff

Last book read

Law of Power

Greatest work achievement

Earned commission from being a sales agent

Assessment Score
See detail of results
89%

Total Average

English - Common Errors

100%

Data Entry / Attention to Details

90%

Content Moderation / Following Directions

80%

English Idioms

84%
Preference
Day Shift Yes
Mid Shift Yes
Night Shift Yes
Skills

B2B

1+ years, Intermediate

B2C

1+ years, Intermediate

Bottom Line Improvement

< 1 year, Entry Level

BPO

< 1 year, Entry Level

Communication Skills

< 1 year, Entry Level

Computer Skills

< 1 year, Entry Level

Confidentiality

< 1 year, Entry Level

Customer Interaction

1+ years, Intermediate

Customer Satisfaction

< 1 year, Entry Level

Data Security

< 1 year, Entry Level

Evoked Potentials

2+ years, Intermediate

Excel

< 1 year, Entry Level

Google

< 1 year, Entry Level

Healthcare

1+ years, Intermediate

Inform

< 1 year, Entry Level

Information Technology

< 1 year, Entry Level

Interpersonal Skills

< 1 year, Entry Level

Management

< 1 year, Entry Level

Market Research

< 1 year, Entry Level

Microsoft

< 1 year, Entry Level

Networking

1+ years, Intermediate

Ownership

1+ years, Intermediate

Prime

1+ years, Intermediate

Pro

< 1 year, Entry Level

Programming

< 1 year, Entry Level

Project Management Software

< 1 year, Entry Level

Real Estate

1+ years, Intermediate

Sales

3+ years, Experienced

Technical Training

< 1 year, Entry Level

Time Management

< 1 year, Entry Level

Troubleshooting

1+ years, Intermediate

Word

< 1 year, Entry Level

Zoho

< 1 year, Entry Level

Video

Exam

Work Exp

Education

Skills