Allan
Client Success Specialist
USD 1520.98*
Total Charge Out Rate (Monthly)
Show Calculation*Prices are estimates only due to currency fluctuation plus bank charges.
Total Charge Out Rate (Monthly)
USD 1520.98
Show CalculationTotal Average
Mar 2025 - Nov 2025
8 months
Philippines , Cebu
Job Description
• Enter, update, and maintain accurate data in SiteImpact’s databases and systems • Verify data for accuracy, completeness, and consistency • Review, correct, and clean data to ensure high-quality records • Organize digital files and maintain proper documentation • Generate basic reports and summaries as requested • Collaborate with team members to resolve data discrepancies • Follow company data security, privacy, and confidentiality policies • Meet productivity and accuracy standards within assigned deadlines
Reasons for Leaving
Cost Cutting
Jan 2024 - Oct 2024
9 months
Job Description
New York, USA (Freelance) ● Contact potential clients through outbound calls to discuss insurance options. ● Understand customers' needs to recommend suitable insurance products (life, health, auto, home, etc.). ● Generate leads and convert them into successful sales. ● Meet and exceed monthly sales targets.
Reasons for Leaving
House was on fire and had no home for 2 weeks.
Aug 2022 - Oct 2023
1 year 2 months
Job Description
● Conduct research to predict companies most likely to benefit from our client's solutions, engaging senior-level buyers through targeted thought leadership content and events. ● Facilitate productive conversations and networking opportunities across North America, Europe, and Asia Pacific regions to drive business growth and partnerships. ● Collaborate with sales and marketing teams to generate intent-qualified leads through effective data analysis and interpretation.
Reasons for Leaving
Company has cost cutting
Aug 2021 - Jun 2022
10 months
Job Description
• Developed strong relationship with key clients by contacting over 300 timeshare holders daily, effectively identifying and qualifying potential leads for timeshare sales timeshare holders to ensure satisfaction and account retention • Conducted comprehensive evaluations of sales calls, assessing the quality of service provided to clients, resulting in an overall improvement of customer satisfaction. • Effectively managed a high volume of inbound calls, accurately assessing the appropriate department for transfer.
Reasons for Leaving
The compensation was not align with the workload.
May 2020 - May 2021
1 year
Job Description
• Updated leasing partner information including leasing dates, promotions, and amenities resulting in an increase in client satisfaction ratings. • Conducted market research to identify nearby leasing options for clients, resulting increase in client retention rate and decrease in client churn rate
Reasons for Leaving
Due to pandemic
May 2019 - Feb 2020
9 months
Job Description
• Initiated outbound calls to diverse business decision makers, resulting in an increase in qualified leads for the sales team. • Utilized a comprehensive pre-qualification process to determine if businesses were suitable candidates. • Crafted and sent informative IT emails to potential clients, effectively engaging with recipients and generating an increase in the conversion rate from leads to successful sales.
Reasons for Leaving
Due to pandemic, no work from home set-up
Feb 2018 - Feb 2019
1 year
Job Description
• Managed a high-volume email support queue, resolving customer inquiries per day with a 95% satisfaction rate. • Took ownership of the chat support platform and implemented proactive strategies to increase upselling opportunities, resulting in increase in revenue from upsells. • Provided technical support to clients over the phone, successfully troubleshooting and resolving issues for an average of 50 calls per day.
Reasons for Leaving
floating on a couple of months, account was dissolved
Apr 2017 - Sep 2017
5 months
Job Description
• Managed sales operations across four countries, including New Zealand, Australia, South Africa, and the UK.Conducted seamless real-time purchases for customers in 4 different countries, ensuring a smooth and convenient lottery ticket buying experience. • Secured the safety of customer credit card information by implementing robust encryption protocols, resulting in zero reported cases of credit card fraud.
Reasons for Leaving
floating on a couple of months, account was dissolved
Sep 2015 - Apr 2017
1 year 7 months
Job Description
• Managed real-time support for two high-volume accounts, PrimeTime Shuttle Service and Food Dudes, handling email inquiries and providing chat support to ensure timely and efficient resolution of customer issues. • Achieved a consistently low average handling time of 6 minutes per customer interaction while maintaining a high quality of service, resulting in a 95% customer satisfaction rating. • Consistently met and exceeded daily sales quotas by upselling additional products and services to customers, contributing to an increase in overall revenue. • Managed and executed successful campaigns for Healthcare, Solar, Real Estate, B2B, and B2C industries. Achieved daily quotas consistently by making over 300 calls per day resulting in an increase in appointments set and mortgages closed.
Reasons for Leaving
Look for company with good government-mandated benefits
Nov 2013 - Sep 2015
1 year 10 months
Job Description
• Implemented a targeted outreach strategy that resulted in an increase in interested prospects going back to school. Matched prospects' desired courses to our affiliated schools and universities and successfully transferred qualified cold leads to our third party resulting successful conversion.
Reasons for Leaving
Company filed for bankruptcy
Bachelor of Science in Information Technology
University of the Visayas -
2012 to 2013 (1 year )
No licenses and certificates added
Portfolio
Planned leaves
None
Hobbies and interests
Doing DIY stuff
Last book read
Law of Power
Greatest work achievement
Earned commission from being a sales agent
Total Average
| Day Shift | Yes |
| Mid Shift | Yes |
| Night Shift | Yes |
B2B
1+ years, Intermediate
B2C
1+ years, Intermediate
Bottom Line Improvement
< 1 year, Entry Level
BPO
< 1 year, Entry Level
Communication Skills
< 1 year, Entry Level
Computer Skills
< 1 year, Entry Level
Confidentiality
< 1 year, Entry Level
Customer Interaction
1+ years, Intermediate
Customer Satisfaction
< 1 year, Entry Level
Data Security
< 1 year, Entry Level
Evoked Potentials
2+ years, Intermediate
Excel
< 1 year, Entry Level
< 1 year, Entry Level
Healthcare
1+ years, Intermediate
Inform
< 1 year, Entry Level
Information Technology
< 1 year, Entry Level
Interpersonal Skills
< 1 year, Entry Level
Management
< 1 year, Entry Level
Market Research
< 1 year, Entry Level
Microsoft
< 1 year, Entry Level
Networking
1+ years, Intermediate
Ownership
1+ years, Intermediate
Prime
1+ years, Intermediate
Pro
< 1 year, Entry Level
Programming
< 1 year, Entry Level
Project Management Software
< 1 year, Entry Level
Real Estate
1+ years, Intermediate
Sales
3+ years, Experienced
Technical Training
< 1 year, Entry Level
Time Management
< 1 year, Entry Level
Troubleshooting
1+ years, Intermediate
Word
< 1 year, Entry Level
Zoho
< 1 year, Entry Level