Job Description

- Accurately input, update, and maintain high-volume data across multiple systems to ensure consistency, integrity, and reliability. - Organize and categorize information following established formats, workflows, and data management standards. - Verify and cross-check entries to identify discrepancies, correct errors, and uphold data accuracy. - Support daily business operations by processing time-sensitive information and meeting strict deadlines. - Coordinate with internal teams to clarify data requirements and secure missing or incomplete information. - Utilize productivity tools and software to streamline data entry processes and improve operational efficiency. - Maintain confidentiality and protect sensitive information in compliance with company policies and data security protocols.

Reasons for Leaving

Clients' decision ending the contract.

Job Description

- Identified and qualified leads by assessing customer needs and presenting the most relevant travel products and services. - Explained key product benefits clearly and persuasively to drive interest and conversions. - Maintained accurate and up-to-date CRM records, including client interactions, sales activities, and follow-ups. - Handled objections with professionalism, addressing concerns promptly to build trust and secure bookings. - Resolved customer issues with empathy and efficiency, ensuring a smooth and positive travel experience. - Collaborated closely with team members to meet sales targets and contribute to overall performance goals. - Demonstrated strong product knowledge and adaptability in a fast-paced, customer-centric environment.

Reasons for Leaving

Initially looking for WFH setup, but okay with onsite role, as long as work on a dayshift

Job Description

- Managed high volumes of incoming customer inquiries and provided timely, accurate resolutions across multiple support channels. - Delivered exceptional customer service in diverse areas, including sales support, billing concerns, equipment assistance, and coverage-related queries. - Provided effective system troubleshooting, guiding customers through step-by-step solutions to restore functionality and improve user experience. - Handled email support with clarity and professionalism, ensuring prompt responses and consistent service quality. - Maintained detailed and updated case notes to support smooth operations and accurate tracking of customer issues. - Coordinated with internal teams to escalate complex concerns and ensure seamless resolution for customers. - Consistently upheld service standards, achieving high customer satisfaction through patience, efficiency, and product knowledge.

Reasons for Leaving

Had a misunderstanding with the managers that led me not to focus more on the job easily and as well as leaving the company for toxicity of the environment.

Job Description

- Addressed customer concerns with efficiency and accuracy, ensuring prompt resolution of service-related issues. - Provided outstanding support by assisting with equipment-related questions, coverage inquiries, and system related concerns. - Performed step-by-step troubleshooting to help customers restore services and optimize device performance. - Logged customer interactions with precision to maintain organized records and support seamless case management. - Fostered positive customer experiences by communicating clearly, professionally, and empathetically. - Coordinated with support teams to resolve escalated concerns and deliver consistent, high-quality service.

Reasons for Leaving

Pandemic hit