Job Description

Onboarded new clients and guests, providing training and refresher sessions to ensure successful platform adoption. Managed client accounts throughout their lifecycle, including quarterly check-ins, retention strategies, and renewals. Designed and implemented the company’s Zendesk system for client support, serving as the main contact for platform queries. Built and maintained the knowledge base, training teammates on content creation and management. Conducted platform testing to identify bugs and supported Engineering with release readiness. Produced FAQs, user guides, and announcements for new features while keeping documentation updated. Drove marketing efforts through lead generation, email campaigns, and platform demos with prospects. Oversaw trial client lifecycles, from initial demo to conversion.

Reasons for Leaving

Client has decided to close the business

Job Description

⦁ Merchant Support Representative in Shopify which is one of the biggest e-commerce platforms for online stores and retail point-of-sale systems. ⦁ My role was to answer all questions from the merchant/store owner relating to their Shopify account or their Shopify ⦁ We handle all types of concerns from the merchant like account-related concerns eg. billing, Shopify plans, account troubleshooting, Orders Tab. Since Shopify is very broad, we are taught to be familiar with all of the topics that the merchant might ask us and use our Knowledge-Based Tool to provide the correct information. Most of the interactions that I've been receiving is about problems with their store, either the website or their Shopify account itself and I check everything starting from the apps, themes, or codes that they have installed which may have caused the problem and replicating the problem on our end using our test store. ⦁ Would also provide my opinion on what apps are the best to use like Dropshipping, Shipping and Delivery, Invoice, Chat App, Bundles and Discounts, and many more. ⦁ My role is a generalist rather than a specialist.

Reasons for Leaving

The pandemic and the recent typhoon Odette had made me realize that life is too short and I should be keeping myself healthy and spending more time with my family. That being said, I am hoping to get a day shift job. The night shift has not been healthy for me anymore.

Job Description

⦁ Sales Opener and was promoted to a Sales Closer for 411 Locals, and SEO Company based in the US. My job was as a Sales Opener was to qualify and filter out clients that are going to be fit for the services that we offer. Once they are qualified, we forward them to our Sales Closer. ⦁ As a Sales Closer, my job was to provide them with the benefits of our services for their business and close the sale.

Reasons for Leaving

Commission Scheme was changed and I don't find it fair for us anymore.

Job Description

⦁ Customer Service Representative for Verizon FIOS in the US The services that we offer are Verizon Internet, TV, and Digital Voice phone. ⦁ My role is to answer account-related questions from customers such as billing, products, services, and contract renewals. I also do basic troubleshooting for their services if they have no internet or the cable box isn't working using various tools. Once I resolve their issue that's the time that I do the up-selling such as upgrading their internet speed, bundling with other services, and renewing their contracts by offering a much better deal and lowering their monthly bill.

Reasons for Leaving

Returned to Bohol for a family matter.