Job Description

Conducted targeted outreach via calls, emails, and LinkedIn to build pipelines of qualified prospects including but not limited to senior executives and decision-makers to attend roundtables and showcase events. Built and maintained strong relationships with delegates, ensuring high engagement and repeat attendance. Delivered persuasive event value propositions tailored to specific industries such as financial services, technology, and security. Managed CRM systems to track leads, monitor progress, and provide accurate sales forecasts. Collaborated with marketing and production teams to align acquisition strategies with campaign goals and event objectives. Consistently achieved and exceeded weekly and monthly delegate sales targets. Collected market insights and delegate feedback to enhance event positioning and improve acquisition strategies. Supported team initiatives and contributed to ad hoc projects to drive overall event success.

Reasons for Leaving

Client closed the business.

Job Description

Provided administrative and operational support to the claims team, ensuring timely and accurate processing of insurance claims. Verified claim documentation for completeness and accuracy before submission to adjudicators and assessors. Assisted customers and intermediaries with claim-related inquiries, delivering clear and professional communication. Monitored claim status and followed up with internal departments to ensure resolution within service-level agreements (SLAs). Logged, tracked, and maintained detailed records of claims in internal systems for compliance and reporting purposes. Collaborated with claims adjudicators, senior experts, customer service experts, and management to resolve escalated cases and support efficient workflow. Identified common issues and provided feedback to improve processes, documentation, and customer satisfaction. Supported training and knowledge-sharing initiatives for new team members. Performed additional tasks and ad hoc projects to support claims operations and business goals.

Reasons for Leaving

Seeking opportunities to broaden my skill set and try the sales space.

Job Description

Reviewed, analyzed, and assessed customer claims submissions with accuracy and compliance to policy terms and guidelines. Processed claims in accordance with contractual limitations, published claims manuals, and standard operating procedures within agreed service levels. Consistently achieved or exceeded productivity benchmarks while maintaining high quality and compliance standards. Referred complex or unclear claims for further inquiry and clarification to ensure fair and accurate resolution.

Reasons for Leaving

Promoted to Claims Support Specialist

Job Description

Delivered frontline technical support for Xbox consoles, online services, and gaming peripherals to Australian and New Zealand customers. Resolved hardware, software, connectivity, and account-related issues through inbound phone, chat, and email support. Guided customers through troubleshooting steps with patience and clarity, ensuring first-call resolution whenever possible. Assisted with Xbox Live services including subscriptions, digital downloads, billing, and account security concerns. Documented customer interactions and solutions in CRM systems to maintain accurate service records. Escalated unresolved or complex issues to higher-tier support teams while maintaining ownership of the case. Met or exceeded performance metrics including call handling time, resolution rate, and customer satisfaction scores (CSAT). Provided empathetic and professional customer service, maintaining brand loyalty and enhancing player experience. Collaborated with peers and supervisors to share best practices, improve workflows, and enhance service delivery. Stayed updated on product releases, updates, and gaming ecosystem changes to deliver accurate technical assistance.

Reasons for Leaving

Preferred a better location due to family matters.