Jonard Marivic
Customer Service Representative
USD 2321.46*
Total Charge Out Rate (Monthly)
Show Calculation*Prices are estimates only due to currency fluctuation plus bank charges.
Total Charge Out Rate (Monthly)
USD 2321.46
Show CalculationAssessment Score
See detail of resultsTotal Average
Work Experience
Oct 2024 - Jan 2026
1 year 3 months
Philippines , Cebu
Job Description
Assists customers’ inquiries, generates leads and schedules appointments through inbound and outbound calls, emails and texts for roofing company.
Reasons for Leaving
Contract with the client has ended due to financial situation.
Apr 2023 - Jul 2024
1 year 3 months
Job Description
World Remit provides money transfer and remittance services. *Lead a team that deals with customers' payments and fraud monitoring, delegate tasks. coach team members, oversee day to day team operation, conduct quality audit, monitor team performance and motivate team members and liaise with other teams and departments for process improvements and other support.
Reasons for Leaving
I left WorldRemit as I was having a situation where in no one was able to accompany or look after my kid whenever my partner and I were at work. But now, I already found a family member who can attend and look after my child.
Aug 2020 - Apr 2023
2 years 8 months
Job Description
World Remit provides money transfer and remittance services. *Deals with payment allocation, does fraud checks, conduct KYC, monitors pending transactions, supports frontlines and other departments and initiates refunds.
Reasons for Leaving
Promotion -same company
Jan 2020 - Aug 2020
7 months
Job Description
World Remit provides money transfer and remittance services. *Reviews transactions/accounts; and identifies and investigates any suspicious activities that may cause financial loss to the company.
Reasons for Leaving
Moved to another account- same company
May 2018 - Jan 2020
1 year 8 months
Job Description
World Remit provides money transfer and remittance services. *Assists customers about their concerns/inquiries regarding their account and/or transactions via phones and emails and also mentors and assists colleagues and new hires.
Reasons for Leaving
Moved to another role-same company
Mar 2017 - May 2018
1 year 2 months
Job Description
Sykes Asia Inc is in the BPO Industry *Takes inbound calls and assists customers about their queries, issues, requests and other concerns.
Reasons for Leaving
I left Sykes as I was seeking greater and better opportunities that align with my career goals.
Nov 2015 - Aug 2016
9 months
Job Description
Sykes Asia Inc is in the BPO Industry *Attends to customers' queries, concerns and issues via phone.
Reasons for Leaving
The account was closed and I didn't accept to be reprofiled as I was pregnant and decided to focus on taking good care of myself and my unborn child.
Education
Bachelor in Secondary Education
University of Cebu - Philippines
2011 to 2015 (4 years )
Licenses and Certificates
No licenses and certificates added
Other Info
Portfolio
Planned leaves
No, I don't have planned leaves.
Hobbies and interests
Watching movies and series on Netflix; spending quality time with my family
Last book read
N/A
Greatest work achievement
I was able to implement a new Clearing process that helps us improve the Reconciliation procedures in the Finance department.
Assessment Score
See detail of resultsTotal Average
Preference
| Day Shift | No |
| Mid Shift | No |
| Night Shift | Yes |
Skills
App
< 1 year, Entry Level
Audi
< 1 year, Entry Level
Bookkeeping
< 1 year, Entry Level
Customer Service
< 1 year, Entry Level
Data Analysis
< 1 year, Entry Level
KYC
< 1 year, Entry Level
Mathematics
< 1 year, Entry Level
Microsoft Office
< 1 year, Entry Level
Monit
< 1 year, Entry Level
Pro
< 1 year, Entry Level
RingCentral
1+ years, Intermediate
Salesforce
< 1 year, Entry Level
Slack
< 1 year, Entry Level
For more information about this candidate, contact us
