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Jubelyn May

Quality Analyst/Customer Service Representative/Sales/Lead Manager

Business Administration major in Operation Management,Business Administration
1 week notice
Work from Home
SANTA MARIA, Philippines

USD 2543.26*

Total Charge Out Rate (Monthly)

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*Prices are estimates only due to currency fluctuation plus bank charges.

Total Charge Out Rate (Monthly)

USD 2543.26

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Assessment Score
See detail of results
94%

Total Average

English - Common Errors

90%

Data Entry / Attention to Details

95%

Content Moderation / Following Directions

100%

English Idioms

92%
Work Experience
Lead and Business Development Manager at IPC

Feb 2025 - Jan 2026

11 months

United States , California

Job Description

Manages end‑to‑end business development activities including lead management, quoting, account coordination, and customer communication. Enhances operational systems, trains support staff, and ensures accurate documentation across CRM and internal tools to support company growth.

Reasons for Leaving

The client felt the agency fees no longer aligned with their budget.

Sales Specialist - Quality Analyst at Transparent BPO

Nov 2023 - Nov 2024

1 year

Philippines , Metro Manila

Job Description

Moving/Trucking Services Sales professional promoted to Quality Analyst, supporting sales and collections programs by ensuring quality standards, providing feedback, and driving performance improvement.

Reasons for Leaving

No WFH setup available.

Customer Service Representative - Team Leader at Teleperformance

Oct 2019 - Oct 2023

4 years

Philippines , Metro Manila

Job Description

Insurance/Medicare Pharmacy Help Desk representative with 4 years at Teleperformance, assisting members and providers with Medicare prior authorizations, overrides, and appeals

Reasons for Leaving

Remotely working for 4 years, but the company decided that they no longer preferred the employees to work at home and were required to be on site.

Education

Bachelor of Science in Psychology

Philippine College of Health & Science -

2015 to 2016 (1 year )

Business Administration major in Operation Management,Business Administration

Mapua Malayan Digital College -

2023 to 2024 (1 year )

Licenses and Certificates

No licenses and certificates added

Other Info

Portfolio

Planned leaves

No planned leaves.

Hobbies and interests

Cooking

Last book read

Cracking Da Vinci's code

Greatest work achievement

Created scalable processes for sales, quoting, and VA support, improving accuracy and helping the team work faster and more independently.

Assessment Score
See detail of results
94%

Total Average

English - Common Errors

90%

Data Entry / Attention to Details

95%

Content Moderation / Following Directions

100%

English Idioms

92%
Preference
Day Shift Yes
Mid Shift Yes
Night Shift No
Skills

Citrix

1+ years, Intermediate

Google Suite

5+ years, Experienced

Microsoft Office 365

5+ years, Experienced

Salesforce

1+ years, Intermediate

Video

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Work Exp

Education

Skills