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Darlene

Marketing Support

Bachelor of Arts in Mass Communication
Immediately
Work from Home
Davao City, Philippines

USD 3348.74*

Total Charge Out Rate (Monthly)

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*Prices are estimates only due to currency fluctuation plus bank charges.

Total Charge Out Rate (Monthly)

USD 3348.74

Show Calculation
Assessment Score
See detail of results
89%

Total Average

English - Common Errors

90%

Data Entry / Attention to Details

85%

Content Moderation / Following Directions

90%

English Idioms

92%
Work Experience
Digital Marketing Specialist/ Marketing Virtual Assistant at GoTeam

Oct 2023 - Jan 2026

2 years 3 months

Job Description

• Manage CRM lead entry, assignment, and performance tracking • Create and analyze email marketing campaigns • Design brand-aligned graphics, videos, flyers, brochures, and marketing collaterals • Edit video content for social media and campaigns • Handle customer support via calls, live chat, email, and social media • Coordinate with SEO and internal teams on website updates and optimization • Manage business cards, employee swag, and branded promotional items

Digital Marketing Specialist at GoTeam: Client - Great Western Trailer

Oct 2023 - Jan 2026

2 years 3 months

Philippines , Davao del Sur

Job Description

Manage CRM lead entry, assignment, and performance tracking Create and analyze email marketing campaigns Design brand-aligned graphics, videos, flyers, brochures, and marketing collaterals Edit video content for social media and campaigns Handle customer support via calls, live chat, email, and social media Coordinate with SEO and internal teams on website updates and optimization Manage business cards, employee swag, and branded promotional items

Reasons for Leaving

I was let go due to retrenchment.

Marketing Specialist at Mugna Technologies

Nov 2022 - Jul 2023

8 months

Job Description

• Led creative marketing campaigns and rebranding initiatives • Created graphics, videos, social media content, and email campaigns • Conducted market research and performance analysis • Collaborated with cross-functional teams in a fast-paced tech environment

Marketing Specialist at Mugna Technologies

Nov 2022 - Jul 2023

8 months

Philippines , Davao del Sur

Job Description

- Planning and executing marketing campaigns, including other activities related to expanding the company's reach and growth. - Manage the company's overall brand identity adhering to the company's vision, mission, and core values. - Develop effective campaign ideas to market the company’s products and services. - Accomplish tasks by setting deadlines and making adjustments throughout marketing campaigns to achieve better engagement. - Collaborate with other team members with varying skill sets to achieve company objectives. - In charge of social media campaigns and email newsletters. May include traditional media ads or promotions whenever relevant. - Promote. manage, and/or assist in events and community-engagement activities. - Meet with clients and/or potential partners and assist with closing sales or partnerships on a case-to-case basis.

Reasons for Leaving

Looking for a better offer and benefits End of contract

Business English Trainer at Bizmates

Jun 2022 - Aug 2022

2 months

Job Description

Taught Business English to Japanese Professionals

Reasons for Leaving

Didn't have the time for it anymore.

Customer Services Assistant at BDO Network Bank, Inc.

Jan 2022 - Oct 2022

9 months

Job Description

* Checks audit ratings of third party customer service supports in 3 channels - Voice, Social Media and Email * Closely coordinates with third party training team on training Customer Service Officers * Acts as product support liaison between the third party customer service provider and the company's business units * Handles the company's chatbot - maintenance, lead generation, etc. (Chatfuel & Aiah) * Generates leads to be sent to respective Business Units

Reasons for Leaving

* Looking for a Work from Home setup * Want career growth

Product Support, Quality Assurance & Training at BDO Network Bank, Inc.

Sep 2021 - Dec 2021

3 months

Philippines , Davao del Sur

Job Description

* Audits customer service supports in 3 channels - Voice, Social Media and Email * Conducts new hires' training and product training * Acts as product support liaison between the Customer Service Unit and other business units * Handles the company's chatbot * Generates leads to be sent to respective Business Units

Reasons for Leaving

*Company re-org

Online Communications Officer at BDO Network Bank, Inc.

Jan 2021 - Aug 2021

7 months

Philippines , Davao del Sur

Job Description

* Handles the company's chatbot and lead generation * Does customer support on Social Media * Does customer support on Voice * Creates/translates spiels to be used by the Customer Service team

Reasons for Leaving

Management appointment

Marketing Services Assistant at BDO Unibank, Inc.

Jan 2018 - Dec 2020

2 years 11 months

Philippines , Davao del Sur

Job Description

* Manages the content of the company's website * Does branch merchandising - travels to different branches to check if branch follows the brand guidelines on putting up the posters, signages and branch merchandises. * Conducts Marketing activities on different areas promoting bank products * Multimedia projects - interview clients, create videos and content for different Business Units * Photography and Videography roles on events

Reasons for Leaving

Management Appointment

Digital Marketing Assistant at BDO Unibank, Inc.

Aug 2016 - Dec 2017

1 year 4 months

Philippines , Davao del Sur

Job Description

* Manages the content of the company's website * Does branch merchandising - travels to different branches to check if branch follows the brand guidelines on putting up the posters, signages and branch merchandises. * Conducts Marketing activities on different areas promoting bank products * Multimedia projects - interview clients, create videos and content for different Business Units * Photography and Videography roles on events

Reasons for Leaving

Group re-org

Online Communications Officer/Marketing Services Assistant at BDO Network Bank/BDO Unibank

Jan 2016 - Dec 2022

6 years 11 months

Job Description

• Managed digital communications, social media, and customer engagement • Handled CRM tools, reporting, and campaign tracking • Supported customer service operations (calls, email, social media) • Assisted with branding, promotions, and internal communications

Communications Specialist at One Network Bank, Inc.

Mar 2013 - Aug 2016

3 years 5 months

Philippines , Davao del Sur

Job Description

* As a member of the Communications Unit, the Communications Specialist provides support in the execution of all Creative Services, Editorial Services, Public and Media Relations Programs including specific assignments in media buying, website content administration, trademarks and developing effective multi-media/digital presentations and solutions, in collaboration with the Graphics Artist, Ads and Promo Specialist and Communications Unit Head. * Assists in the company's events

Reasons for Leaving

BDO acquisition of ONB -- re-org and transition to BDO ways

Communications Specialist at One Network Bank, Inc.

Jan 2013 - Dec 2016

3 years 11 months

Job Description

• Developed communication materials and marketing content • Supported campaigns, events, and customer-facing initiatives Earlier Roles • Marketing Assistant FTC Group of Companies • Events & Promotions Officer Green Windows Dormitel • Production Assistant (OJT) - ABS-CBN Davao • Business English Trainer Bizmates Philippines

Part-time Teacher at Jobs Academy

Nov 2012 - Mar 2013

4 months

Philippines , Davao del Sur

Job Description

Taught 2 classes * Script Writing * Public Relations

Reasons for Leaving

I had a job offer from One Network Bank.

Marketing Assistant - Events and Promotion Officer at FTC Group of Companies

Feb 2012 - Aug 2012

6 months

Philippines , Davao del Sur

Job Description

- Acts as the Internal and External Marketing – Events and Promotion Officer for Green Windows Dormitel. -Assists and contributes to the Marketing planning and activities for FTC Group - Handles events - Receives proposals and recommends advertisement contractors, partnerships, sponsorships & subscriptions - Handles advertising (billboards, etc.) - Handles the Social Networking Site of Green Windows Dormitel. - Proofreads Marketing Materials. - Designs / Lay-outs Marketing materials for the company. - Assists in the Management and Operations and contributes to the updating of the website. - Produces Marketing Collaterals - Runs errands for the Operations. - Supports marketing operations by compiling, formatting, and reporting information and materials. - Organizes regular photo shoots and gathers brand compliant imagery for marketing campaigns. - Tracks and reports marketing campaigns. - Organizes and tracks all Marketing files/documents for Green Windows Dormitel.

Reasons for Leaving

* Low Salary (below minimum), too much workload

Education

Bachelor of Arts in Mass Communication

Ateneo de Davao University -

2023 to 2012 (11 years 3 months )

Bachelor of Arts in Mass Communication

Ateneo de Davao University -

2023 to 2012 (11 years 3 months )

Bachelor of Arts in Mass Communication

Ateneo de Davao University -

2026 to 2012 (13 years )

Licenses and Certificates

No licenses and certificates added

Other Info

Portfolio

-

Planned leaves

none

Hobbies and interests

spending time with my family, especially with my daughter. I also love watching movies, series, and animes that I find interesting.

Last book read

Bible

Greatest work achievement

As the first and only marketer for a startup, I built marketing systems, documents, and brand voice from the ground up. I collaborated with a creative team to produce digital and offline assets, unlocking skills I hadn’t fully explored before.

Assessment Score
See detail of results
89%

Total Average

English - Common Errors

90%

Data Entry / Attention to Details

85%

Content Moderation / Following Directions

90%

English Idioms

92%

Darlene Aroma - Go Team

Date Issued: Sep 2023 • Expiration: Sep 2024

Preference
Day Shift Yes
Mid Shift Yes
Night Shift No
Skills

Adobe

1+ years, Intermediate

Adobe Audition

< 1 year, Entry Level

Adobe InDesign

< 1 year, Entry Level

Adobe Photoshop

< 1 year, Entry Level

Adobe Premiere Pro

< 1 year, Entry Level

Audio Recording

< 1 year, Entry Level

Branding

7+ years, Expert

Bus

2+ years, Intermediate

Business English

4+ years, Experienced

C

7+ years, Expert

Campaign Tracking

7+ years, Expert

Canva

< 1 year, Entry Level

Cinematography

< 1 year, Entry Level

Communications

6+ years, Expert

Content Creation

< 1 year, Entry Level

CRM

2+ years, Intermediate

Customer Service

< 1 year, Entry Level

Editing

< 1 year, Entry Level

Email Marketing

2+ years, Intermediate

Excel

1+ years, Intermediate

F

< 1 year, Entry Level

Filmora

< 1 year, Entry Level

Final Cut Pro

< 1 year, Entry Level

Google

< 1 year, Entry Level

Internal Communications

7+ years, Expert

Management

< 1 year, Entry Level

Market Research

< 1 year, Entry Level

Marketing Accountability

6+ years, Expert

Mass Communication

< 1 year, Entry Level

Microsoft Office

< 1 year, Entry Level

Online Communications

< 1 year, Entry Level

Performance Analysis

< 1 year, Entry Level

Performing Arts

< 1 year, Entry Level

Photography

< 1 year, Entry Level

Premier

< 1 year, Entry Level

Project Coordination

< 1 year, Entry Level

Public Speaking

< 1 year, Entry Level

Quality Assurance

6+ years, Expert

Reporting

7+ years, Expert

Salesforce

< 1 year, Entry Level

SEO

2+ years, Intermediate

Sony Vegas

< 1 year, Entry Level

Trac

2+ years, Intermediate

Video Editing

< 1 year, Entry Level

Windows

4+ years, Experienced

Video

Exam

Work Exp

Education

Skills