Job Description

• Conduct outbound calls and email outreach to invite participants to ANZ/NZ-based events and bespoke Round Table sessions. • Maintain and update Salesforce and HubSpot CRM systems for data accuracy, de - duplication, and proper tagging. • Provide weekly progress reports on outreach performance and delegate engagement.

Job Description

• Conducted targeted outbound calls and email campaigns to invite participants to ANZ - based events and bespoke roundtable sessions. • Maintained and updated HubSpot CRM, ensuring data accuracy, de-duplication, and proper segmentation. • Prepared and delivered weekly progress reports on outreach performance, delegate engagement, and campaign effectiveness.

Job Description

• Respond to billing-related correspondence. • Review and investigate returned checks, rejected ACH and credit card transactions. • Process request for automated premium payment and one-time payment via credit card or ACH. • Review and process premium refunds. • Process Good Cause Reinstatement.

Job Description

• Respond to billing-related correspondence. • Review and investigate returned checks, rejected ACH and credit card transactions. • Process request for automated premium payment and one-time payment via credit card or ACH. • Review and process premium refunds. • Process Good Cause Reinstatement.

Job Description

• Responded promptly to billing-related inquiries and correspondence, ensuring accuracy and customer satisfaction. • Investigated and resolved issues with returned checks, rejected ACH, and declined credit card transactions. • Processed requests for automated premium payments and one-time payments via credit card or ACH. • Reviewed and issued premium refunds in compliance with company policies and regulations. • Handled Good Cause Reinstatement requests, ensuring timely and accurate processing.

Job Description

• Listening to the call/reviewing the correspondence from when the grievance was filed. • Constructing the grievance intake summary. • Choosing the grievance intake disposition and sending the grievance to the Grievance Research Queue.

Job Description

• Listening to the call/reviewing the correspondence from when the grievance was filed. • Constructing the grievance intake summary. • Choosing the grievance intake disposition and sending the grievance to the Grievance Research Queue.

Job Description

• Reviewed calls and correspondence related to filed grievances to ensure accurate documentation. • Prepared and submitted comprehensive grievance intake summaries. • Determined appropriate intake disposition and routed cases to the Grievance Research Queue for further review.

Job Description

Billing Specialist (January 2025- Present) • Respond to billing-related correspondence. • Review and investigate returned checks, rejected ACH and credit card transactions. • Process request for automated premium payment and one-time payment via credit card or ACH. • Review and process premium refunds. • Process Good Cause Reinstatement. Grievance Analyst (October 2024 - January 2025) -Reprofiled to another LOB • Listening to the call/reviewing the correspondence from when the grievance was filed. • Constructing the grievance intake summary. • Choosing the grievance intake disposition and sending the grievance to the Grievance Research Queue.

Reasons for Leaving

Looking for an opportunity because the company has placed on a floating status because of client decision all Team Members in the billing section were affected

Job Description

• Schedule appts for branch, home visits and other field appts using Salesforce. • Collaborate and delegate functions to appropriate channels especially same day bookings and cancellations • Process payments and set up payment terms. • General status checking for ongoing repairs and completed services.

Job Description

• Schedule appts for branch, home visits and other field appts using Salesforce. • Collaborate and delegate functions to appropriate channels especially same day bookings and cancellations • Process payments and set up payment terms. • General status checking for ongoing repairs and completed services.

Job Description

• Handled intake processes for a Durable Medical Equipment (DME) company, including creating order intakes and verifying documentation. • Scheduled branch, home, and field appointments using Salesforce, ensuring efficient coordination of resources. • Collaborated with teams and delegated tasks to appropriate channels, prioritizing same-day bookings, urgent requests, and cancellations. • Processed payments and established payment terms while maintaining accurate financial records. • Monitored and provided status updates on ongoing repairs and completed services to ensure client satisfaction.

Job Description

• Schedule appts for branch, home visits and other field appts using Salesforce. • Collaborate and delegate functions to appropriate channels especially same day bookings and cancellations • Process payments and set up payment terms. • General status checking for ongoing repairs and completed services.

Reasons for Leaving

For career growth

Job Description

• Provided amazing interactions with our subscribers around the world. • Basic troubleshooting. • Respond to customer queries about the service and billing. • Handled chat and voice support.

Job Description

• Provided amazing interactions with our subscribers around the world. • Basic troubleshooting. • Respond to customer queries about the service and billing. • Handled chat and voice support.

Job Description

• Delivered high-quality customer support via chat and voice channels, ensuring a positive experience for global subscribers. • Handled billing inquiries, account updates, and subscription-related concerns with accuracy and efficiency. • Provided basic technical troubleshooting to resolve streaming and connectivity issues. • Maintained excellent communication and problem-solving skills to meet performance metrics and enhance customer satisfaction.

Job Description

• Provided amazing interactions with our subscribers around the world. • Basic troubleshooting. • Respond to customer queries about the service and billing. • Handled chat and voice support.

Reasons for Leaving

Decided to go home to Mindanao during this time to focus with the Review for the Licensure Exam