Job Description

Manage and track support tickets using integrated CRM systems and Social media accounts Support senior management with various tasks Work with the development team to report and track issues Help triage and organize software bugs Resolve customer complaints and order inquiries (process shipping and refunds, troubleshooting their device and application with them) and follow up to ensure satisfaction and build strong customer relationships Maintain records of customer interactions and update account information

Reasons for Leaving

Client had to make a business decision to end their engagement with me, due to market conditions that have adversely impacted the client’s business over recent months.

Job Description

Assisting customers with their purchases, inquiries and upselling other devices and accessories for Apple AU and NZ.

Reasons for Leaving

Currently on a floating status and the client decided to go full onsite for all the representatives, I am based in Cebu and the site is in Manila.

Job Description

Moderate listings on Facebook Market Place to ensure that all Listings posted abide Facebook Policy.

Reasons for Leaving

They opted for onsite set up

Job Description

Assist customer issues - payments and refunds, placing and tracking order. Via multiple channels : Phone, email and chat.

Reasons for Leaving

During COVID 19. They did not offer work at home set up and I just gave birth to my twin baby girls. I could not risk it.

Reasons for Leaving

Joint decision to look for a job to help provide for our needs.

Job Description

Assist EBAY Key Account Sellers with their selling accounts. Assist them with their listings on the website. Assist them with after sales care.

Reasons for Leaving

Decided to focus on my newborn son.

Job Description

Tasked to reach out to company Managers to set up an appointment for our Team in Singapore for a free demonstration of our software.