Job Description

Coordinate administrative and enrolment processes to ensure a seamless student journey from enrolment to completion Collaborate with the CEO and training team to support efficient course delivery Manage student enrolment, payments, and class scheduling with accuracy and timeliness Oversee submission of student documentation and issuance of official certificates Maintain organized records, clear communication, and high service standards Bridge administrative operations with student success to provide a professional and supportive learning experience WebinarNinja

Job Description

Student Support & Enrollment Officer | October 2023 - Present Coordinate administrative and enrolment processes to ensure a seamless student journey from enrolment to completion Collaborate with the CEO and training team to support efficient course delivery Manage student enrolment, payments, and class scheduling with accuracy and timeliness Oversee submission of student documentation and issuance of official certificates Maintain organized records, clear communication, and high service standards Bridge administrative operations with student success to provide a professional and supportive learning experience

Reasons for Leaving

ICETS requires an on-site administrator rather than an online one. This is a strategic business decision.

Job Description

Ensure user satisfaction and retention by providing responsive tech support. Build and maintain software documentation sites. Increase productivity by using software to organize, track bug patches and add feature requests. Collaborate with other developers to update the website and create new features.

Job Description

Quality Engineer & Customer Support - Maintained a user satisfaction rating of 100% year over year by providing responsive tech support to clients - Increased monthly productivity by manually checking software for bugs, track bug tickets reported by customers, and add feature requests tickets as well.

Reasons for Leaving

Retrenchment

Job Description

Built and maintained excel spreadsheets for clients for calculating electrical data vs solar. Assisted Senior Engineer in all daily tasks. Calendar & Email Management Filed reports, gathered information, and performed research. RELEVANT PROJECTS : Virtual Co-Worker

Job Description

I worked on several clients that were assigned to me at Virtual Co-Worker mainly doing customer service via email, chat, voice as well as data entry/collection.

Job Description

Assisted the Senior Engineer in handling excel documents and proposals. Coordinated communications between multiple departments.

Reasons for Leaving

Client retirement

Job Description

Assisted customers via phone on technical issues regarding their phone, internet and cable and also handled billing inquries.

Job Description

Handled phone customer/tech support for cable, phone and internet provider (Time Warner/ Comcast)

Reasons for Leaving

Benefits and Compensation

Job Description

Managed internet service orders and coordinated with Verizon engineers in completing hardware installation.

Reasons for Leaving

Career growth