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ZEZZIL MARIE

Client Success Specialist

Bachelor of Science in Business Administration major in Entrepreneurial Management
Immediately
Work from Home
Cebu City, Philippines

USD 3655.27*

Total Charge Out Rate (Monthly)

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*Prices are estimates only due to currency fluctuation plus bank charges.

Total Charge Out Rate (Monthly)

USD 3655.27

Show Calculation
Assessment Score
See detail of results
85%

Total Average

English - Common Errors

100%

Data Entry / Attention to Details

85%

Content Moderation / Following Directions

80%

English Idioms

76%
Work Experience
PUBLISHING ASSISTANT at BOLINDA PUBLISHING

Jul 2024 - Nov 2025

1 year 4 months

Australia

Job Description

I work with both the Partner Assets Team and the Contract Team. I enter data, draft contracts, send AdobeSign, and file contracts. With Partner Assets : I chase contracts, audio files, manuscripts, and invoices with the vendor so they may be processed and paid.

Reasons for Leaving

End of Contract.

FULFILLMENT OFFICER at METAPAGE SOLUTIONS

Nov 2023 - May 2024

6 months

Philippines , Cebu

Job Description

I keep track of services sold for marketing and publishing. Onboards sold authors by email and, if required, by phone. In order to complete the services they paid for, I gather resources based on their demands. Since I am the authors' primary point of contact, I forward their requests and instructions to the web developer or designer.

Reasons for Leaving

Company dissolved.

PUBLISHING SERVICES ASSOCIATE at TASKPRO

Jan 2022 - Sep 2023

1 year 8 months

Job Description

I ensure I meet my monthly publishing targets by managing the end-to-end process of getting an author’s book ready for publication. I coordinate with authors to gather all required materials, set book pricing, and send approval forms and royalty rate agreements via DocuSign. Once the book is ready for printing and officially published, I make sure authors receive their copies. I also assist with arranging bulk orders for personal use, events, or special requests.

Reasons for Leaving

Career Growth/Looking for a Dayshift job

CUSTOMER SERVICE REPRESENTATIVE at TELETECH CORP

Aug 2018 - Jan 2022

3 years 5 months

Job Description

Account: Verizon USA (Telecommunication) I assist customers in their billing inquiry, check accounts for any possible upgrades. I also handle basic troubleshooting steps for their internet, cable, and landline.

Reasons for Leaving

Career Growth

CUSTOMER CARE REPRESENTATIVE at EPERFORMAX CONTACT CENTER

May 2017 - Jun 2018

1 year 1 month

Philippines , Cebu

Job Description

Account: Sprint Telecommunication USA I was a customer care representative with Sprint. I handle billing inquiry, promotion inquiry, and basic troubleshooting steps.

Reasons for Leaving

Better Work Life balance from another BPO company

ADMINISTRATIVE STAFF at M&E FAMILY REALTY DEV'T INC.

Mar 2015 - Mar 2016

1 year

Job Description

I record the costs in a particular journal or ledger, make payable checks. I prepare the homeowners' monthly billing statements and transfer cash payments straight into the bank. I managed or entered the subcontractors' hours worked for their paycheck at each cutoff. Help subcontractors with their cash advance.

Reasons for Leaving

Location is too far that would take me almost 2 hours to travel.

Education

Bachelor of Science in Business Administration major in Entrepreneurial Management

St. Theresa's College -

2011 to 2015 (4 years )

Licenses and Certificates

No licenses and certificates added

Other Info

Portfolio

-

Planned leaves

Solo Boracay trip planned for my birth month, March 14 - 17, 2026.

Hobbies and interests

Hiking, Camping, Night life, Spending time with family and friends during my day offs.

Last book read

A Gentle Reminder

Greatest work achievement

We were able to close around 20 contracts while our Supervisor is on leave.

Assessment Score
See detail of results
85%

Total Average

English - Common Errors

100%

Data Entry / Attention to Details

85%

Content Moderation / Following Directions

80%

English Idioms

76%

Crystal Knows Personality Assessment - GoTeam

Date Issued: Jun 2024

Preference
Day Shift Yes
Mid Shift Yes
Night Shift Yes
Skills

Billing Software Proficiency

5+ years, Experienced

Google 360 Suite

9+ years, Experienced

Microsoft Office 365

9+ years, Experienced

Video

Exam

Work Exp

Education

Skills